Responsibilities:

• Handling Customer lifecycle.
• Bridge the connect in between the client and Chai Point.
• Responsible for driving consumable orders
• Maintain Customer satisfaction score.
• Expedite solution of customer problems and complaints to maximize satisfaction
• Handling Invoicing dispute
• Payment Collections
• Co-ordination with internal team to deliver the best experience.
• Visiting all the clients regularly
• Providing after-sales support to retain customers
• Promote new products/services to existing customers
• Keep abreast of best practices and industry trends

Requirements:

• Minimum 4 Years of experience in B2B Sales, B2B Relationship Management and Collections.
• Should have worked in a role which required extensive traveling
• Should have experience of managing multiple simultaneous accounts & clients.
• Excellent Communication Skills
• Excellent Interpersonal Skills
• Willing to be on field
• Result orientation
• Ability to multi-task, prioritize, and manage time effectively